Communication Solutions K-12 Buyer's Guide

A Buyer's Guide

There are a great number of communication tools available in the K-12 edtech landscape which can make it difficult to determine which communication solution is best for your school district.

Tools for texting, messaging, and calling make it easier for teachers to send out assignments, reminders, and progress reports, and for administrators to send district-wide information and alerts. Ideally, the right tools will also increase parent involvement and engagement resulting in increased student success and better school climate.

Classroom communication solutions run the gamut from social media-type platforms to parent portals and everything in between. This guide will help you evaluate the tools on the market to meet your unique district goals.

Download the K-12 Communication Solutions Buyer's Guide [PDF] Here.


Understanding Communication, Involvement, and Engagement

Although they are often used interchangeably, parent communication, involvement, and engagement have important differences. It is necessary to understand those differences when trying to establish your district goals for a communication solution.

Parent Communication

Parent Communication refers to the messages sent between educators and caregivers. Whether a reminder about an assignment or a call home to check in during remote learning, this term refers to the act of communicating information.

Parent Involvement

Parent Involvement refers to the interaction between a parent and the school campus or community. This can include things like being part of the PTA, supporting fundraising, or chaperoning a field trip. This is often initiated by the school district and fulfilled by a parent.

Parent Engagement

Parent Engagement is the ideal byproduct of your communication and involvement efforts. Engagement goes beyond parents fulfilling school or district needs and emphasizes a joint, balanced commitment to support and improve the learning, development, and health of students. Engagement occurs when communication is two-way, collaboration is encouraged, and parents have the resources necessary to support their child’s learning. Research links parent engagement to increased student success.


State Expectations and District Goal Setting

Your state department of education has expectations for a family engagement plan to ensure that Title I, Part A parent and family engagement regulations are met to build parent and school staff capacity as mandated by the Elementary and Secondary  Education Act (ESEA) of 1965, as amended by the Every Student  Succeeds Act (ESSA) of 2015. 

Schools and districts must ensure that strong strategies are  in place to:  

  • Build capacity to engage parents/stakeholders in an  effective partnership with the school 
  • Facilitate family-to-family support  
  • Establish a network of community resources  
  • Increase family participation in decision-making  • Support high student academic achievement 
  • Equip families with tools to extend learning  
  • Evaluate engagement efforts and use evaluations for  continuous improvement

Types of K12 Communication Solutions

As you continue your search for the best solution, you’ll find many tools fit into multiple categories, and tools with primary functions other than communication also have communication capabilities.  

It’s important to note that some tools are useful only on the classroom level, while others support communication at the building or district level. In order to align district initiatives with classroom-level activity, you may want to consider a solution that puts all district to classroom level communication in the same place for transparency and security.  


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Classroom Management Tools 

Some parent communication tools on the market are incorporated into existing classroom management software. These tools are powerful for behavior-based conversations but may not have the capacity for district-wide communication or for facilitating relationship-building beyond the functions of the app. These apps lack centralized management insight into the content being communicated. Additional school or district-wide tools are necessary for announcements or emergency alerts.  

Level of use: Classroom    Examples: Class Dojo, Google Classroom,  ClassCharts 


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SIS Parent Portals/Online Gradebook 

With a lot of parent conversations based on grades, a parent portal or online grade book may solve the problem of updating parents about how their child ended up with an undesirable grade in a teacher’s classroom. These apps  offer parents a ton of information and they  don’t require back and forth conversations in  order for parents to get what they are looking  for. While handy for parents who are already engaged, this type of tool is not suitable for building involvement or engagement with parents who are difficult to reach.  

Level of use: Primarily classroom   Examples: PowerSchool, Infinite Campus


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Portfolio-Based Tools 

Portfolio-based tools help teachers start conversations with individual parents about their kid’s classwork. These types of tools have similar drawbacks to classroom management tools in that they are not a comprehensive solution for your district engagement initiatives. These tools are almost exclusively  ways to share student work, and they don’t offer good back and forth conversation capabilities.  

Level of use: Classroom   Examples: Seesaw, Nearpod


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Often free to use, many parent messaging tools  are downloadable on an individual basis. The  price may seem appealing, but what you gain in  savings, you lose in oversight and security. With teachers using multiple free communication tools, administrators lose the ability to monitor content and frequency, and some apps are vulnerable to outsiders opting-in.  

Level of use: Classroom   
Remind (free version), Bloomz (free version), ClassTag (free version), TalkingPoints


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Social Media

Social media can be a great way to post  announcements, homework, or fun classroom  activities to your audience of parents. Whether  using mainstream platforms such as Facebook  Groups or Twitter, or K12 social media apps,  this form of communication reaches a large  group at once, and offers a way to celebrate  classroom achievements. Some drawbacks,  however, include necessary monitoring if posts by students or parents are allowed in the space, unwittingly posting a picture of a student without permission, and you may still miss a  large portion of your audience if parents do not use social media or opt-in to a new platform.  

Level of use: Classroom, Building, District.
Examples: Facebook, Twitter, Twiducate, Classting, Edmodo


text app iconText App

As communication habits have changed over  the years, many educators find that texting is  the quickest way to reach a parent. The ability  to send immediate, up-to-date information  is appealing with this type of communication  tool, as is the ability to text both parents and  students. The best versions send messages to  the existing Message app on a parent’s phone  without asking parents to opt-in to another app.  

Level of use: Classroom    Examples: Messages for iOS or Google


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Emergency Communications

An absolute necessity for severe weather, lockdowns, or to protect students and staff in case of an intruder on campus. Most emergency messaging systems operate separately from individual parent communication and are not designed to affect district goals such as social emotional learning or campus culture.  

Level of use: District   Examples: Activate, Lokdown, SchoolPass


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Unified K12 Communication Tools

These tools incorporate one-to-one, group,  school, and district-wide communication in the  form of call, text, and email for individual engagement as well as emergency notifications.  

Designed to incorporate integrated data  packages, this type of solution encourages  communication around student data  performance and goals and may even provide  data analytics for targeted engagement  campaigns. Advantages include the ability  to switch data packages, SIS, or LMS without  losing communication history. This type of  solution offers the most robust transparency  for administrators to monitor professionalism,  communication initiatives, and frequency, and  prevents disparate communication from taking  place around the district.  

Level of use: District, Building, Classroom     Examples: SchoolStatus

Texting is a great communication solution that helps teachers reach parents, quickly

Goal-Oriented Decision Making 

When choosing a solution for your district, keep your goals in mind and look for a way to measure the effectiveness of your efforts. Whether your goals are reaching non-English speaking parents, or improving attendance rates, your communication tools should be capable of demonstrating success with transparency and ease in accessing records.  

The right solution will give your teachers hours back in their week, equip families with tools to extend learning and give you peace of mind that each parent is receiving helpful and professional information. 

Communication Solution Checklist 

Download the Communication Solution Checklist to simplify your evaluation process.  

The easy-to-follow checklist breaks down the features of different tools so that you and your team can make a decision with confidence.  

Simply scroll through the categories including everything from communication basics, to implementation and security, to documentation and success.